Returns Policy

Returns Policy – PopAndStitch.com

At PopAndStitch.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns process.

Returns Eligibility

• Items must be returned within 30 days of receipt.

• Products must be unused, in their original condition, and with all packaging intact.

• Custom or personalised items are non-returnable unless faulty.

• For health and safety reasons, underwear and swimwear cannot be returned.

How to Initiate a Return

1. Contact our customer support team using the Contact Us section of our website or email us at planandplay2024@gmail.com with your order details and reason for return.

2. We will provide you with return instructions, including the return address.

3. Securely package the item and send it back using a trackable shipping method.

Refunds & Exchanges

• Refunds will be issued to the original payment method once the return is received and inspected.

• Exchanges are available for defective or incorrect items.

• Shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately with photos, and we will arrange a replacement or refund.

For any further queries, feel free to reach out to our support team.

Thank you for shopping with PopAndStitch.com!